Return & Refund Policy

Last updated: July 3, 2026

This policy applies to orders placed on Dad Society through our online store.

14-day returns

For online orders, you have the right to withdraw from the contract within 14 calendar days from the day you, or a person appointed by you, receive the products.

You do not need to give us a reason for the return. Still, your feedback helps us improve our products and shopping experience.

To start a return, email us at dadsociety.ro@gmail.com with:

• your order number
• the name used for the order
• the product or products you want to return
• the reason for return, optional

After we receive your request, we will send you the return instructions.

Return condition

Products must be returned in a condition that allows us to inspect and resell them:

• not worn as regular use
• unwashed
• without signs of use, stains, odours or damage
• with tags attached, if the products were delivered with tags
• in the original packaging or in suitable protective packaging

You may inspect the product as you would in a physical store. If the product has been handled more than necessary for inspection and its value is reduced, we may reduce the refund proportionally.

Return shipping cost

Return shipping costs are paid by the customer, except when the product received is defective, damaged on delivery or different from what was ordered.

We recommend using a tracked courier service. We are not responsible for return parcels lost or damaged in transit when the shipment is arranged by the customer.

Please do not send products back before contacting us.

Refunds

After we receive and inspect the returned product, we will confirm whether the return has been approved or rejected.

If approved, the refund will be issued to the original payment method. The refund will include the price of the returned products and the initial standard delivery cost if the full order is returned. Extra costs for express or special delivery options are not refundable.

We may withhold the refund until we receive the returned products or until we receive proof that the products have been sent back.

Depending on your bank or payment provider, the amount may take a few business days to appear in your account after the refund is processed.

Size or product exchanges

If you need a different size or product, contact us at dadsociety.ro@gmail.com.

Exchanges are possible depending on stock availability. If the product you want is not available, you may return the original product under this policy and place a new order when the product is back in stock.

Defective, damaged or wrong products

Please inspect your products when you receive them. If you received a defective, damaged or wrong product, contact us as soon as possible at dadsociety.ro@gmail.com and include:

• your order number
• a short description of the issue
• clear photos of the product and packaging, if relevant

For defective or wrong products, the return shipping cost is covered by us.

Your statutory rights regarding product conformity and legal guarantees are not affected by this policy.

Products that cannot be returned

We cannot accept returns for:

• personalised or made-to-order products, if such products become available in the store
• products damaged due to improper use
• products that have been washed, worn as regular use or returned in a condition that does not allow inspection and resale
• gift cards, if such products become available in the store, except where required by law

Sale items can be returned under this policy, except where the law allows different treatment for specific product categories.

International orders

For orders delivered outside Romania, return shipping costs are paid by the customer, except when the product is defective, damaged on delivery or wrongly delivered.

Customs duties, local taxes or other charges imposed by the destination country are not controlled by Dad Society and may not be refundable by us.

Contact

For returns, refunds or questions about your order, email us at:

dadsociety.ro@gmail.com

Consumer information

For information about consumer rights in the European Union, you can consult the European Union's Your Europe portal.

Romanian consumers may also consult information published by the National Authority for Consumer Protection.