Shipping Policy

Last updated: July 3, 2026

This policy applies to orders placed on Dad Society through our online store.

Merchant: Dad Society
Contact: dadsociety.ro@gmail.com

Shipping areas

We ship orders in Romania.

We may also ship to selected European Union countries, depending on the options available at checkout. Available countries, delivery costs and shipping methods are shown before you complete your order.

If your country is not available at checkout, email us at dadsociety.ro@gmail.com and we will check whether delivery can be arranged.

Processing time

Orders are usually processed within 3-5 days.

Orders placed during weekends or public holidays are processed on the next business day.

During busy periods, product launches, promotions or holidays, processing may take longer. If there are significant delays, we will notify you by email.

Estimated delivery time

After your order is dispatched, the estimated delivery time is:

• Romania: 3-7 days
• European Union: 5-10 days

These timelines are estimates and may vary depending on the courier, delivery address, busy periods, weather conditions or other situations outside Dad Society's control.

Under the rules applicable to online sales, unless we explicitly agree on another delivery time, the order will be delivered within 30 days from the date the order was placed.

Shipping costs

Shipping costs are calculated and shown at checkout before you complete your order.

Indicative rates:

• Romania: 20 lei
• European Union: calculated at checkout, depending on the destination country

If we offer free shipping above a certain order value, the threshold will be shown on the website and at checkout.

Couriers and tracking

Orders are delivered through courier partners.

After your order is dispatched, you will receive a confirmation email with delivery details and, if available, a tracking number.

Please check your shipping details before placing the order. Dad Society is not responsible for delays caused by incomplete, incorrect or inaccessible delivery addresses.

Failed delivery

If delivery cannot be completed because of an incorrect address, lack of response or refusal of the parcel, the order may be returned to us by the courier.

In this case, we will contact you about reshipping or refunding the order, depending on the situation. Additional shipping costs may be paid by the customer if the failed delivery was caused by incorrect information or failure to collect the parcel.

Lost or delayed parcels

If you have not received your order within the estimated timeframe, email us at dadsociety.ro@gmail.com with your order number.

We will check the shipment status with the courier and keep you updated.

If delivery is not completed within the legal or agreed delivery timeframe, you have the rights provided by applicable online shopping law.

Products damaged during delivery

Please inspect the product and packaging when you receive your order.

If the product arrives damaged, contact us as soon as possible at dadsociety.ro@gmail.com and include:

• your order number
• a short description of the issue
• clear photos of the product and packaging

For products damaged during delivery, we will review the case and offer a solution in line with our Return & Refund Policy and your statutory rights.

Taxes and charges for international orders

For orders delivered outside Romania, local taxes, customs duties or other charges may be applied by the destination country.

These charges are not controlled by Dad Society and, if applicable, are the customer's responsibility unless stated otherwise at checkout.

Changing the shipping address

If you entered an incorrect address, contact us as soon as possible at dadsociety.ro@gmail.com.

We will try to update the address before dispatch, but we cannot guarantee changes if the order has already been processed or handed to the courier.

Contact

For shipping questions, email us at:

dadsociety.ro@gmail.com

Consumer information

For information about consumer rights in the European Union regarding online order delivery, you can consult the European Union's Your Europe portal.